Clearwave: an independent assessment
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Quick answer
Clearwave is a patient intake tool. Pricing on request. No pricing is published on the vendor site. A focused fit for high volume specialty practices where the bottleneck is the check-in desk and the eligibility check, not the forms. We have not confirmed that it publicly documents signing a business associate agreement, so treat that as an open question in procurement.
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Twelve factual questions on data access, governance and change capacity.
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Thirty free minutes with an analyst on the vendor, the workflow and the rule you are unsure about.
Book an evaluation callWhere we have assessed Clearwave
Each verdict below is the one published on the comparison it links to, next to the question that comparison was answering. A verdict read out of that context is worth very little, so we have not stripped it.
Assessed August 5, 2026
Best AI Patient Intake Software: An Independent Comparison
A focused fit for high volume specialty practices where the bottleneck is the check-in desk and the eligibility check, not the forms.
Pricing
Pricing on request. No pricing is published on the vendor site.
What it is good at, and where it is the wrong answer
Merged across every comparison Clearwave appears in. Nothing here is a feature list: a feature only counts if it changes which organisation should buy the tool.
Where it is strong
- Kiosk and mobile check-in aimed squarely at throughput in busy waiting rooms
- Real time eligibility and point of service collection are core rather than add-ons
- Narrow scope makes it quicker to evaluate than a platform
What to watch
- No published compliance documentation we could verify
- No named practice management or EHR integrations published
- Narrow scope means a second vendor for anything beyond check-in
What we could not verify
Everything above is drawn from Clearwave’s own published material and from our comparison work, checked at the date stamped on this page. It is not a substitute for your own diligence, and there are three things a page like this structurally cannot tell you.
The price you will actually be quoted. Pricing on request. No pricing is published on the vendor site. Where nothing is published, the figure depends on your volume, your contract length and how much of the implementation your team absorbs. We will not guess at it.
What your contract says about your data. Whether raw audio is retained, whether your data trains a model, and how long anything is kept are contract terms, not product features. They vary between two customers of the same vendor. Ask in writing, and read the answer against what HIPAA actually requires.
How it behaves on your specialty mix and your accents. Published accuracy figures are almost always measured on the vendor’s own evaluation set. The only number that predicts your result is the one from a pilot on your own encounters, which is why we publish what to measure in a pilot rather than repeating a vendor’s.
We take no commission, referral fee or paid placement from Clearwave or from any other vendor on this site. If you spot something here that has gone out of date, tell us at [email protected] and we will correct the page.
Alternatives to Clearwave
The vendors we assess alongside it. Same shortlist, same questions, same absence of a commission on any of them.
Phreesia
Patient intake
The incumbent patient intake platform, covering registration, insurance verification, consent capture and point of service payments at scale.
Hello Patient
Voice agents
AI agents for the front desk across phone, text and chat, aimed at practices and groups rather than hospital call centres.
Luma Health
Patient access
A patient access platform spanning scheduling, messaging, intake and payments, with the broadest published EHR list in its category.
Notable
Workflow automation
Workflow automation across intake, registration, referrals and outreach, configured as staff facing agents rather than a single point product.
Questions we get asked
How much does Clearwave cost?
Pricing on request. No pricing is published on the vendor site.
Where a vendor does not publish a price, that is the finding, not a gap in our research. Enterprise ambient and prior-authorisation tools are almost always negotiated per organisation, so the number you are quoted depends on volume, contract length and how much of the implementation you absorb.
Is Clearwave HIPAA compliant?
We have not confirmed that Clearwave publicly documents signing a business associate agreement. We could not find a public HIPAA, certification or business associate agreement statement on the main site as of August 2026. For a vendor collecting registration data at a kiosk, that documentation should be requested early in procurement.
No product is "HIPAA compliant" on its own. Compliance is a property of your deployment, and the BAA is the first document to ask for.
What are the alternatives to Clearwave?
The vendors we assess alongside it are Phreesia, Hello Patient, Luma Health and Notable. Which one is right depends less on the feature grid than on your EHR, your specialty mix and how much implementation your team can absorb.
Does Clunic take a commission from Clearwave?
No. We have never taken a commission, referral fee or paid placement from any vendor, and the assessment on this page would be worthless if we did. Everything here is drawn from published material and named on the page.
Make it a formal evaluation
Everything we publish is free to read and free to argue with. When the decision has to be signed, dated and defended to a board, we run the evaluation against your own estate. We take no vendor commissions.
- A 30 minute evaluation call with an analyst, no pitch deck.
- A read on the vendors and the rules in play, and the use cases we would not touch yet.
- A written proposal with scope, sequence and a fixed fee.
- No obligation
- Direct with an analyst, not a sales rep
- BAA available before any PHI discussion