Hyro: an independent assessment
Last updated / Vendor site
Quick answer
Hyro is a patient access tool. Pricing on request. No pricing is published on the vendor site. Suits organisations whose problem is total patient access volume across phone and web, rather than the scheduling call specifically. It publicly documents that it signs a business associate agreement, which is the floor rather than the finish line.
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Twelve factual questions on data access, governance and change capacity.
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Thirty free minutes with an analyst on the vendor, the workflow and the rule you are unsure about.
Book an evaluation callWhere we have assessed Hyro
Each verdict below is the one published on the comparison it links to, next to the question that comparison was answering. A verdict read out of that context is worth very little, so we have not stripped it.
Assessed August 5, 2026
Best AI Phone Agents for Medical Offices: An Independent Comparison
Suits organisations whose problem is total patient access volume across phone and web, rather than the scheduling call specifically.
Pricing
Pricing on request. No pricing is published on the vendor site.
What it is good at, and where it is the wrong answer
Merged across every comparison Hyro appears in. Nothing here is a feature list: a feature only counts if it changes which organisation should buy the tool.
Where it is strong
- One agent across the call centre and the website, which avoids two separate deployments
- Aimed at deflection metrics that a patient access leader already reports on
- Published integrations with the two largest hospital EHRs
What to watch
- Deflection is not the same as resolution, and the two get conflated in reporting
- No published pricing
- Less focused on completing a booking than the scheduling specialists
How Hyro connects to your EHR
Native means the connection is built into the platform. API means it is built on the published interfaces and somebody on your side owns it. Workaround means neither, and a person is bridging the gap.
| Platform | Integration depth | Platform guide |
|---|---|---|
| Epic Systems | API | Epic Systems integration guide |
The workflows it touches, and the rules that follow
Buying a tool means adopting the rules that govern the workflow it runs. The vendor’s own site will not tell you which ones, because they are not the vendor’s obligations. They are yours.
Workflows
What we could not verify
Everything above is drawn from Hyro’s own published material and from our comparison work, checked at the date stamped on this page. It is not a substitute for your own diligence, and there are three things a page like this structurally cannot tell you.
The price you will actually be quoted. Pricing on request. No pricing is published on the vendor site. Where nothing is published, the figure depends on your volume, your contract length and how much of the implementation your team absorbs. We will not guess at it.
What your contract says about your data. Whether raw audio is retained, whether your data trains a model, and how long anything is kept are contract terms, not product features. They vary between two customers of the same vendor. Ask in writing, and read the answer against what HIPAA actually requires.
How it behaves on your specialty mix and your accents. Published accuracy figures are almost always measured on the vendor’s own evaluation set. The only number that predicts your result is the one from a pilot on your own encounters, which is why we publish what to measure in a pilot rather than repeating a vendor’s.
We take no commission, referral fee or paid placement from Hyro or from any other vendor on this site. If you spot something here that has gone out of date, tell us at [email protected] and we will correct the page.
Alternatives to Hyro
The vendors we assess alongside it. Same shortlist, same questions, same absence of a commission on any of them.
Luma Health
Patient access
A patient access platform spanning scheduling, messaging, intake and payments, with the broadest published EHR list in its category.
Arini
Voice agents
An AI receptionist built specifically for dental practices and DSOs, integrating with dental practice management systems rather than medical EHRs.
Assort Health
Voice agents
Inbound voice agents for the patient access line, handling scheduling and routine questions before a human picks up.
Hello Patient
Voice agents
AI agents for the front desk across phone, text and chat, aimed at practices and groups rather than hospital call centres.
Infinitus Systems
Voice agents
Voice agents that place the outbound calls to payers, for benefit verification and authorization status, that staff would otherwise sit on hold for.
Questions we get asked
How much does Hyro cost?
Pricing on request. No pricing is published on the vendor site.
Where a vendor does not publish a price, that is the finding, not a gap in our research. Enterprise ambient and prior-authorisation tools are almost always negotiated per organisation, so the number you are quoted depends on volume, contract length and how much of the implementation you absorb.
Is Hyro HIPAA compliant?
Hyro publicly documents that it signs a business associate agreement, which is what HIPAA actually requires of a vendor handling protected health information. Sells to health systems and contracts as a business associate. Where the same agent serves both the website and the phone line, confirm the controls are equivalent on both channels.
No product is "HIPAA compliant" on its own. Compliance is a property of your deployment: the BAA, what the vendor retains, whether your data trains a model, and who can see it.
Does Hyro integrate with Epic?
We track Hyro against 1 EHR platform. None of those connections are native. Connected over published interfaces or a bridge for Epic Systems.
Two vendors can both say they "work with Epic" and mean completely different things. Native means it runs inside the chart; an API connection means somebody on your side owns the interface.
What are the alternatives to Hyro?
The vendors we assess alongside it are Luma Health, Arini, Assort Health and Hello Patient. Which one is right depends less on the feature grid than on your EHR, your specialty mix and how much implementation your team can absorb.
Does Clunic take a commission from Hyro?
No. We have never taken a commission, referral fee or paid placement from any vendor, and the assessment on this page would be worthless if we did. Everything here is drawn from published material and named on the page.
Make it a formal evaluation
Everything we publish is free to read and free to argue with. When the decision has to be signed, dated and defended to a board, we run the evaluation against your own estate. We take no vendor commissions.
- A 30 minute evaluation call with an analyst, no pitch deck.
- A read on the vendors and the rules in play, and the use cases we would not touch yet.
- A written proposal with scope, sequence and a fixed fee.
- No obligation
- Direct with an analyst, not a sales rep
- BAA available before any PHI discussion