Infinitus Pricing: Per Call, Per Task and Platform Fees

In layers. The platform and licence fee is an annual fixed amount that covers access, integrations and support. Usage sits on top, billed either per task, meaning a completed benefit verification or status check, or per minute of call time. A subscription option bundles an expected volume into a fixed fee. Multi year commitment and a monthly minimum buy a lower task rate, which is the standard trade in enterprise usage pricing: you take volume risk, the vendor lowers the unit price.

Per task and per minute produce very different bills for the same work. A benefit verification call that spends 25 minutes on hold and four minutes talking costs the same per task however long the hold, and much more per minute. Ask for both structures on the same call mix, and ask how a task is defined: whether a call that reaches a payer but cannot complete the verification counts, whether a callback counts as a second task, and whether a task that returns incomplete data is billed.

The monthly minimum is the other lever. A minimum sized to your peak month rather than your average month means you pay for calls you do not make in the quiet months. Size it to the tenth percentile of your monthly volume, not the mean. The AI phone agent use case sets out where outbound payer minutes actually sit in a back office, which is the starting point for that volume estimate.

Included in the platform fee, on the vendor's description, is the agent itself, the payer knowledge it has accumulated across customers, the work queue where results land, standard support and the integrations Infinitus maintains. What to price separately:

• EHR or practice management integration. Infinitus names no EHR integrations on its public site and results usually arrive through its own queue or an API. If you want results written back into your system, that is integration work on your side or a priced connector. Our Epic page lists what a vendor should be able to name.
• Task types. Benefit verification, authorization status, authorization follow up and pharmacy tasks may carry different rates.
• Failed and partial calls. Whether these are billed, and at what fraction.
• Human in the loop review. Whether Infinitus staff review flagged calls, and whether that is a separate service fee.
• Telephony. Whether call minutes to payers are included in the task price or passed through.
• Implementation and payer onboarding. Configuring your payer list, scripts and result formats.

Overage above a subscription volume, and the rate at which it is billed, deserves a line of its own in the quote. Usage pricing is where the first year discount is quietly recovered.

Nothing in the outbound payer calling niche publishes a rate that a mid sized provider can rely on, so the comparison is between pricing structures. Infinitus sells platform plus usage. Inbound patient access vendors such as Assort Health and Hyro sell annual platform agreements with third party reports of five figure annual minimums, but they solve a different problem, the phone ringing unanswered rather than staff sitting on hold, so a price comparison between them and Infinitus is not one you should have to make. Our AI phone agents comparison splits the market by call direction for that reason.

The comparison that does apply is against the non voice ways of getting the same answer. Electronic eligibility through a clearinghouse costs cents per transaction, with third party reports around 0.14 USD per eligibility check for Waystar and free sponsored payer checks through Availity Essentials. A voice agent earns its fee only on the questions those transactions cannot answer, which in practice means detailed benefit investigation for specialty drugs and procedures, and authorization status where the payer offers no electronic channel. Price Infinitus against that residual volume, not against your total eligibility count.

It is worth it when staff hours on hold to payers are large, the questions cannot be answered electronically, and the volume is steady enough to size a minimum without waste. A worked example. A specialty practice's benefits team makes 1,200 payer calls a month for benefit investigations, averaging 28 minutes each including hold, which is 560 hours a month, or about 3.5 full time equivalents at a loaded cost of around 4,800 USD each a month, so roughly 16,800 USD a month.

If the agent completes 75 percent of those calls without staff involvement and the remaining 25 percent still need a person, staff time falls to about 140 hours plus review time on returned results, say 60 hours, so 200 hours in total. The saving is about 360 hours or 10,800 USD a month, roughly 130,000 USD a year, and that is the ceiling an annual platform fee plus 900 completed tasks a month should be tested against. The assumptions doing the work are the completion rate and the review time, and both should be measured in a pilot on your own payer mix, because payers differ in how they handle automated callers.

The prior authorization cost calculator handles the authorization follow up portion of that arithmetic, and the days in A/R benchmark puts a cash value on faster benefit answers where they shorten the time from order to billable service.

• Task definition. Written definitions of a completed task, a partial task and a failed task, with the billing treatment of each.
• Per task and per minute quotes on the same call mix, with a right to switch structure at renewal.
• Minimum sized to your low months, not your average, with a rollover of unused volume within the year.
• Completion rate commitment by payer, measured in a pilot, with a fee adjustment if it is not met.
• Data quality warranty. What happens when a returned benefit answer is wrong and a claim denies as a result.
• Recording and transcript terms. Retention period, who can retrieve them, whether they train any model, and the subprocessor list, checked against the HIPAA and AI compliance baseline. The business associate agreement should reflect the answers.
• Renewal cap and exit, including export of task history in a usable format.
• CMS-0057-F position. From January 2027, impacted payers must expose prior authorization status through an API, as explained on our CMS prior authorization rule page. Ask how Infinitus will use those interfaces instead of phoning, and what that does to your task volume and fee.

Usage pricing rewards the party that understands the volume better, and that is the vendor until you do the work. An independent review counts the calls by payer and question type, separates the volume that electronic transactions could answer for cents from the volume that genuinely needs a call, sizes the minimum against your low months and designs a pilot that measures completion rate by payer before you commit to a multi year rate. It also reads the task definitions, because that is where the effective price is set.

Clunic takes no commissions or referral fees from Infinitus or any other vendor. Our vendor selection service runs this process on fixed terms, and the AI governance and compliance service covers the recording, retention and agreement review that an agent placing calls containing patient identifiers requires. Book a call if you have an Infinitus proposal and want the task definitions and minimum checked.