Hyro Pricing: Enterprise Subscriptions for Health System Patient Access

By skill and by channel, on an annual subscription, according to third party descriptions of the model. A skill is a conversational capability, such as appointment scheduling, prescription refill handling or insurance verification. A channel is where the skill runs, such as the phone line or the website chat. A health system deploying one skill on two channels pays differently from one deploying three skills on four channels, and the subscription grows as the deployment does.

Within that, the levers are call and conversation volume bands, the number of facilities or call centres covered, EHR and CRM integration scope, languages and the reporting and analytics tier. Enterprise system integrations, with Epic, Salesforce and ServiceNow named in third party coverage, factor into the custom quote. Ask whether volume is capped within the subscription and what happens above the cap, because a flat monthly rate with a conversation cap is usage pricing by another name.

The skill and channel model has a practical consequence: the cheapest way to start is one skill on one channel, and the vendor's incentive is to expand both. Decide before the demo which skill you want measured first and hold the scope there until the pilot has a result. The patient scheduling use case explains why scheduling is usually the right first skill and how to measure it.

Included in the subscription, on the vendor's description, is the agent for the licensed skills and channels, configuration, the integrations Hyro maintains, analytics and support. What to price separately:

• EHR integration on your side. Hyro publishes Epic and Oracle Health integrations. Our Hyro and Epic integration page and Oracle Health page cover what a live scheduling connection involves, and the EHR vendor's programme or interface fees are yours.
• Additional skills and channels, each of which raises the subscription.
• Contact centre platform integration. Connecting to your telephony and CRM, and any carrier or contact centre vendor charges.
• Conversation volume above any cap.
• Implementation and change management. Fixed price or time and materials, and the internal patient access time to define call flows and escalation paths.
• Staff review time in the first months, which is yours and decides whether the call centre trusts the agent.

Ask specifically how deflection is measured and billed. Deflection, meaning a call that did not reach an agent, is not the same as resolution, meaning a caller whose problem was solved, and a subscription justified on deflection can look successful while patients call back.

Against Assort Health, the other enterprise inbound vendor in our comparison, third party reports place both at five figure commitments: a 75,000 USD annual minimum for Assort from one July 2026 sales enquiry and a 10,000 USD a month entry point for Hyro. Neither vendor confirms those figures, and at that scale the choice turns on fit rather than price. Hyro runs one agent across phone and web and reports on deflection; Assort is built to complete the booking in the EHR. A health system whose problem is total access volume leans Hyro; one whose problem is the scheduling call specifically leans Assort.

Against Notable, which spans patient access and back office automation on a credit metered platform, Hyro is narrower and simpler to price. Against practice scale vendors such as Hello Patient the comparison does not apply, because Hyro does not sell at that size. The outbound payer calling problem is a separate purchase covered on our Infinitus pricing page, and the AI phone agents comparison splits the market by call direction and scale.

It is worth it when a health system's patient access volume is large enough that a modest containment rate removes a meaningful share of call centre cost, and the agent resolves rather than deflects. A worked example using the reported entry point. A health system call centre handles 60,000 calls a month with 45 agents at a loaded cost of around 4,500 USD each a month, so about 202,500 USD a month, and abandons 11 percent of calls.

If the agent resolves 30 percent of calls end to end on scheduling and refill skills, that is 18,000 calls a month that no longer need an agent, equivalent to roughly 13 agent positions or about 58,500 USD a month if the capacity is redeployed or not backfilled. If abandoned calls fall to 5 percent, about 3,600 more calls a month are answered, and if a quarter of those would have booked a visit at an average net revenue of 180 USD, that is a further 162,000 USD a month in recovered revenue. Against a reported 10,000 USD a month entry point, or several times that for a multi skill, multi channel deployment, the case closes if the resolution rate is real. Deflection alone does not produce those numbers, which is why the measurement definition matters.

The AI readiness assessment is the right precursor, because an agent on top of unmaintained scheduling templates fails for reasons unrelated to the vendor, and the clinician turnover cost calculator is relevant where call centre attrition is part of the cost.

• Skill and channel scope as a contract schedule, with the price of adding each and the right to remove at renewal without repricing the rest.
• Volume cap and overage stated, or confirmation in writing that the subscription is uncapped.
• Resolution, not deflection, as the measured outcome, with a definition agreed before the pilot and a fee adjustment if the pilot target is missed.
• Pilot on one skill and one channel, six weeks baseline and six weeks live, measuring calls resolved without a human, abandoned rate, speed to answer and corrections staff made.
• EHR write back scope in writing: real time availability, provider templates and upgrade ownership.
• Identity verification and disclosure standard, equivalent across phone and web, tested by calling and chatting as an awkward patient.
• Recordings, transcripts and chat logs. Retention, access, model training and subprocessors, checked against the HIPAA and AI compliance baseline and reflected in the business associate agreement.
• State disclosure and recording consent for every state the system serves, starting from the state AI laws map.
• Renewal cap and exit, including export of conversation analytics.

Enterprise access agents are sold on deflection and paid for by skill and channel, and both of those favour the vendor unless the buyer defines the outcome first. An independent review pulls the call centre data, works out which skill has the volume and the low risk to go first, defines resolution in a way the pilot can measure, builds the cost case from your agent costs and abandoned call value, and reads the skill and channel schedule as the pricing document it is. It also checks whether the EHR scheduling connection is live for your build before the subscription starts.

Clunic takes no commissions or referral fees from Hyro or any other vendor. Our vendor selection service covers the enterprise shortlist, pilot and contract review, and the deployment roadmap sequences a multi skill rollout so the subscription grows with measured results. Book a call if you have a Hyro proposal and want the scope schedule and resolution definition checked.