Assort Health Pricing: Annual Minimums, Per Provider Costs and Terms

As an annual platform agreement, on the evidence available, sized to the number of providers, locations and expected call volume, and delivered as a fixed annual fee rather than per minute usage. The 75,000 USD figure reported by Agentman was framed by the vendor as a minimum tied to a provider count, which suggests a per provider per year basis with a floor. That is the typical structure for inbound agents sold to groups and health systems: the vendor takes on configuration and integration work up front, and a per minute price would not cover it at small scale.

Within that, the levers are provider count, sites, call types in scope (scheduling only, or scheduling plus intake, triage and referral), languages, EHR integration depth and whether after hours coverage is included. Some enterprise agreements add usage bands above a call volume, so ask whether the annual fee is truly all inclusive or whether an overage applies.

For a practice below the floor, the honest answer is that Assort will decline or quote a minimum that does not fit, and the vendors compared on our AI phone agents comparison include ones that sell at practice scale. The AI phone agent use case explains how to work out whether your call volume justifies an enterprise agreement at all.

Included in an enterprise agreement of this type is the agent, configuration to your scheduling rules and call flows, the EHR integration Assort maintains, reporting and support. What to price separately:

• EHR integration on your side. Assort publishes integrations with athenahealth and Epic among others, and our Assort Health and Epic integration page and athenahealth page cover what a live scheduling connection involves. The EHR vendor may charge for the interface or marketplace listing, and your team owns scheduling template hygiene.
• Telephony changes. Routing, number porting and any carrier work to put the agent in front of the line.
• Additional call types. Adding intake, triage or referral after a scheduling only start.
• Languages and specialties. Additional languages or specialty specific flows.
• Implementation. Third party reports put go live at three to five weeks; ask whether implementation is inside the annual fee.
• Staff review time. The first month of checking what the agent booked, which is your cost and the one that determines whether the tool is trusted.

Ask specifically whether the annual fee includes a call volume cap. A fixed fee with a cap is usage pricing by another name.

Against Hyro, the other enterprise inbound vendor in our comparison, third party reports place both at five figure annual commitments, with Hyro reported by Software Finder at a 10,000 USD a month flat rate entry point and Assort at a 75,000 USD annual minimum in one reported quote. Neither vendor confirms those figures. Hyro sells across phone and web chat to health systems; Assort is focused on completing the booking in the EHR for groups and health systems. At this scale the difference between them is integration fit rather than price.

Against practice scale vendors the gap is large. Hello Patient publishes no price but sells to practices and mid sized groups, and Arini, dental only, has third party reports of tiers from 199 USD a month. A five provider practice quoted 75,000 USD a year by Assort is being told, politely, that it is below the target size. The AI phone agents comparison sets out which vendor sells at which scale, and the outbound payer calling problem is a separate purchase, covered on our Infinitus pricing page.

It is worth it when inbound volume is high, abandoned calls are costing appointments and the agent can complete bookings in your EHR rather than taking messages. A worked example using the reported figures. A 20 provider multi specialty group receives 9,000 inbound calls a month, abandons 14 percent, and employs six front desk staff on the phones at a loaded cost of around 4,200 USD each a month, so 25,200 USD a month.

If the agent resolves 55 percent of calls end to end and abandoned calls fall to 5 percent, the group recovers about 810 calls a month, of which perhaps a third would have booked a visit, so roughly 270 appointments at an average net revenue of 150 USD, about 40,000 USD a month in recovered revenue. On the labour side, resolving 55 percent of calls does not remove 55 percent of staff, but redeploying two of six front desk roles is realistic, worth about 8,400 USD a month. Against an annual fee in the reported range for 20 providers, the case closes comfortably, and the assumption doing the work is the resolution rate, which is a pilot measurement, not a brochure figure.

For a five provider practice with 1,500 calls a month, the same arithmetic against a 75,000 USD minimum usually does not close. The AI readiness assessment is the right precursor, because an agent booking into a schedule template nobody maintains fails for reasons unrelated to price, and the clinician turnover cost calculator is useful where phone overload is driving front desk attrition.

• The basis of the fee. Per provider per year or per site, with the floor and the rate above the floor stated, and any call volume cap and overage rate.
• A paid pilot with an exit. Six weeks on one call type, typically rescheduling, measuring calls completed without a human, abandoned rate, speed to answer and corrections staff had to make, with a purchase trigger agreed in advance.
• EHR write back scope in writing: real time availability, provider templates respected, and who maintains the connection through EHR upgrades.
• Identity verification standard. What the agent discloses before verification succeeds, tested by calling it as an awkward patient.
• Escalation behaviour. Warm transfer with context, and the hours a human is reachable.
• Recordings and transcripts. Retention, access, model training and subprocessors, checked against the HIPAA and AI compliance baseline and reflected in the business associate agreement.
• State disclosure and recording consent for every state you operate in; the state AI laws map is the starting point.
• Renewal cap and exit, with the right to remove providers or sites at renewal without repricing the rest.

Enterprise inbound agents are priced on provider count, but their value comes from call volume and resolution rate, and the two are only loosely related. An independent review pulls three months of phone system data, works out how much of the volume an agent could genuinely complete, builds the revenue and labour case from your figures, and then decides whether an enterprise agreement, a practice scale vendor or a staffing change is the right answer. It also runs the pilot to a fixed structure, because the vendor's demo shows the happy path and your patients will find the other one.

Clunic takes no commissions or referral fees from Assort Health or any other vendor. Our vendor selection service covers the shortlist, pilot and contract review, and our staff training work covers the first month when the front desk decides whether to trust the agent. Book a call if you have an Assort proposal and want the minimum and the resolution assumptions checked.