Arini Pricing: Monthly Plans and Per Call Overage for Dental Practices

Per location, per month, with a call allowance and overage, on the evidence available. That is the standard structure for practice scale receptionist agents and it produces two very different bills depending on where your volume sits relative to the allowance. A practice taking 90 calls a month on a 100 call plan pays the flat fee. One taking 250 calls on the same plan pays the flat fee plus 150 overage calls at 1.50 to 2.50 USD, which is 225 to 375 USD on top, and would have been better on the next tier.

The features tied to tiers matter as much as the allowance. The reported Starter tier lacks practice management integration, which means the agent takes appointment requests rather than booking them into your schedule, and that is a different product. For a dental practice the integration is the point, so the Professional tier or above is the realistic floor.

Groups and DSOs are priced by negotiation, typically per location with volume discounts and central reporting. Ask for the per location rate at your site count, the overage rate, and whether allowances pool across locations. The dental page sets out how the practice management landscape shapes what to ask.

Included at the reported Professional tier and above is the agent, integration with your dental practice management system, booking into the schedule, priority support and the call allowance. What to price separately:

• Overage. Reported at 1.50 to 2.50 USD a call above the allowance. Get the rate for your plan in writing and estimate it from three months of call data.
• Setup. Reported at a few hundred to 2,000 USD depending on integration complexity, often waived on annual commitments.
• Practice management integration. Arini names dental systems in its material; confirm yours is a live bidirectional integration rather than a supported one, and whether your PMS vendor charges for API access.
• Telephony. Number porting and routing.
• Text messaging and outbound recalls, if offered as separate modules.
• Additional locations and whether allowances pool.

Arini is dental only. It does not integrate with medical EHRs and is not relevant to a medical practice, however attractive the reported price looks against medical vendors. The AI phone agents comparison lists it for dental buyers specifically.

Against the medical inbound vendors the reported figures are an order of magnitude lower, which reflects the market rather than a bargain. Assort Health has a reported 75,000 USD annual minimum from one July 2026 sales enquiry and Hyro a reported 10,000 USD a month entry point; both sell to groups and health systems with hospital EHR integration, which is a different product. Hello Patient, the practice scale medical option, publishes no price. None of them is an alternative for a dental practice, and Arini is not an alternative for them.

The real comparison is against other dental receptionist agents and against the phone features of dental practice management and patient communication platforms you may already pay for. Several dental AI receptionists publish prices in the same 200 to 500 USD a month band, and some patient communication suites bundle an answering agent. Before buying, check what your existing platform includes, then compare Arini on integration depth and on the overage arithmetic at your real call volume rather than on the headline tier price.

It is worth it when missed calls are costing new patient appointments, and dental practices miss a lot of calls. A worked example using the reported figures. A two dentist practice receives 700 calls a month, misses 25 percent because the front desk is with patients, and about 20 percent of callers are new patients. That is 175 missed calls, of which perhaps 35 are new patient enquiries, and if the practice would have converted half of those into visits at an average first visit value of 300 USD, that is about 5,250 USD a month in lost first visit revenue before lifetime value.

On the reported Professional tier at about 399 USD a month for 300 calls, routing overflow and after hours calls to the agent means perhaps 250 agent handled calls a month, inside the allowance, so the monthly cost is the flat fee. If the agent books even a third of the previously missed new patient enquiries, the recovered revenue is several times the fee. The assumption doing the work is the booking rate, which you should measure over the first six weeks, and the risk is overage if you route the whole line to the agent on a low tier.

The AI readiness assessment is a sensible precursor, because the agent can only book into a schedule that is maintained, and the clinician turnover cost calculator is relevant where front desk churn is part of the problem.

• The current rate card in writing, with tier, allowance, overage rate and what counts as a call (answered, completed, or any connection).
• The right to move tiers monthly without penalty, so a busy month does not turn into a year of overage.
• Setup fee waiver if you commit annually, and a pilot exit in the first quarter.
• Integration confirmation that your practice management system is a live bidirectional connection, with real time availability and provider templates respected.
• Identity verification and disclosure standard for callers asking about appointments or balances.
• The business associate agreement. Arini states HIPAA compliance and describes role based access, but we found no public statement that it signs a BAA as of September 2026. Get the signed agreement before any patient data moves, and check retention, model training and subprocessors against the HIPAA and AI compliance baseline.
• Security evidence. Arini has described certifications as in progress; ask for the current status and a date.
• State disclosure and recording consent requirements for your state, starting from the state AI laws map.

Practice scale agents look cheap on the tier price and get expensive on overage and integration gaps, and a dental practice rarely has anyone whose job it is to notice. An independent review pulls your call data, works out which tier and routing keeps you inside the allowance, confirms the practice management integration is real for your system, and gets the business associate agreement and security evidence in hand before a patient's details reach the vendor. For a DSO, it also builds the per location comparison across vendors that the individual practice cannot.

Clunic takes no commissions or referral fees from Arini or any other vendor. Our vendor selection service covers dental groups as well as medical, and the AI governance and compliance service covers the agreement review that a vendor with thin public compliance documentation requires. Book a call if you are choosing between dental receptionist agents and want the arithmetic done on your numbers.