Sunoh.ai Pricing: The Published Rate and What It Covers

Per user per month, flat, with no tiers on the public page and no note cap stated. The pricing page lists a free trial, describes sign up as try now with no commitment, and does not list annual discounts or alternative plans. Group and health system terms are quoted through sales, and the site states that more than 100,000 providers use the product, most of them inside the eClinicalWorks base from which Sunoh.ai emerged.

That origin is the commercial context. Sunoh.ai is eClinicalWorks' own ambient scribe, and for an eClinicalWorks practice it arrives through a familiar vendor relationship, often alongside the existing EHR agreement. It also names Epic, Oracle Health and athenahealth as supported systems. For a practice on one of those, the published rate is a useful benchmark but the integration depth is the question to ask, since the product was built around one EHR family first. The Sunoh.ai and eClinicalWorks integration page covers the native case and the Sunoh.ai and Epic integration page covers what to confirm elsewhere.

A flat per user rate is the easiest model to forecast and the least forgiving where usage is uneven. A part time clinician pays the same as a full time one, so audit seats after the first quarter. The Sunoh.ai vendor page covers the product in more depth.

The pricing page is unusually explicit about what the 149 dollar rate covers, which is worth listing because most of it is priced separately elsewhere in the market.

• Included, as listed: ambient voice capture, voice recognition, visit transcripts, draft clinical summary and SOAP note generation, editing before EHR import, PDF export, 24x7x365 support, implementation services, hosting on Microsoft Azure, and a business associate agreement.
• EHR import. Included, with the note reviewed and edited before it goes into the chart. For eClinicalWorks this is native. For Epic, Oracle Health and athenahealth, ask what import means on your build: structured fields or a note body.
• Coding, specialty models and orders. Not itemised on the pricing page. Ask which are in the base product and which are roadmap.
• Group and enterprise terms. Quoted. Ask whether the per user rate falls with volume and whether the offer price is protected at renewal.
• Overage. None stated. Confirm there is no per note or per minute meter in the order form.

The absence of an implementation fee and the included BAA are real advantages over quoted vendors, where both are separate lines. Confirm both appear in the order form rather than only on the marketing page.

The fair comparison for Sunoh.ai is with Freed Premier, since both include getting the note into the chart. There the gap is 149 against 104 to 119, and Sunoh.ai's case is native eClinicalWorks integration, included implementation and 24x7 support. Against Dragon Copilot the reported figures are almost identical, and the choice is about which EHR you run and whether you want a Microsoft licence relationship.

For a practice not on eClinicalWorks, ask hard questions about import depth before treating the 149 dollar figure as equivalent to a native integration. The pricing comparison covers how to normalise the figures at your volume.

At the published rate the arithmetic is quick. 149 US dollars per user per month is 1,788 a year. A clinician costing 200,000 US dollars for 2,000 hours is 100 dollars an hour, so break even is 18 hours a year, or about five minutes a clinic day across 220 days. If the offer lapses and the rate becomes 199, or 2,388 a year, break even is 24 hours, or six and a half minutes a day. Either bar is low for a clinician who types notes into eClinicalWorks.

The costs to watch are the usual ones. Note review is constant: three minutes across 20 notes is an hour a day. The adoption dip in the first two to three weeks is real. And on a non eClinicalWorks system, any gap between import and true structured write back is paid for in clinician clicks. Because implementation is included, the one time cost side is smaller than at quoted vendors, which is a genuine point in Sunoh.ai's favour for a small practice.

Run the AI scribe ROI calculator with your documentation baseline and both the 149 and 199 rates, so you know the case holds at renewal. The ambient scribe use case page covers baselining during the trial.

1. Protect the offer price. Get 149 into the order form with a term and a cap on the renewal increase. This is the single most valuable ask on this page.
2. Confirm the inclusions in the contract: implementation, support and the BAA appear on the marketing page and should appear in the order form.
3. Volume rate for groups. Ask what the per user rate is at your headcount and on an annual term.
4. Import depth on your EHR, in writing, if you are not on eClinicalWorks.
5. Seat flexibility. No long term commitment is stated; confirm seats can be reduced monthly.
6. Data terms. Retention, model training use and subprocessors, including the Azure hosting region. The HIPAA and AI compliance page lists the clauses.

For an eClinicalWorks practice, also ask whether the scribe can be co-termed with the EHR agreement and what happens to the scribe price if the EHR agreement is renegotiated. Bundling is convenient and it also removes your ability to walk away from one without the other.

Sunoh.ai's published price is a genuine convenience, and for an eClinicalWorks practice it is often the obvious first candidate. The value of an independent review is in the two places the pricing page cannot help: whether the offer price will survive renewal on the terms you sign, and whether the integration on a non eClinicalWorks system is deep enough to justify the premium over Freed.

It also asks whether a scribe bought through the EHR vendor is the right governance structure for your practice, since the data terms, the exit and the renewal all become entangled with the EHR agreement. Our vendor selection service runs that comparison, and you can book a call to talk through your situation.

Clunic takes no commissions or referral fees from Sunoh.ai, eClinicalWorks or any other vendor.